Privacy Policy

Last Updated: September 5, 2026

Welcome to Morocco Smos (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that any personal data you share with us is handled safely, securely, and transparently.

This Privacy Policy explains what personal information we collect through our website (moroccosmos.com), how we use it, how we store and protect it, and the rights you have concerning your personal information.

1. Information We Collect

We collect information directly from you when you interact with our website, fill out inquiry or reservation forms, or communicate with our team via messaging channels.

A. Information You Provide via Forms

  • Booking & Reservation Form: Full name, email address, WhatsApp / phone number, check-in date, check-out date, number of guests in your party, chosen package type (e.g., Weekly Package, Surf Lessons, Surf Guiding), and any custom notes or dietary/surf level details.
  • Contact & General Inquiry Form: Full name, phone / WhatsApp number, email address, package of interest, and the contents of your message.

B. Information Collected Automatically

  • Technical and Log Data: IP address, browser type, operating system, device characteristics, referring URLs, and page visit history.
  • Cookies and Analytics: Standard tracking identifiers used to analyze traffic performance, aggregate visitor demographics, and optimize conversion pathways.

2. How We Use Your Information

We use the data we collect for clear and legitimate operational purposes, including:

  • Managing Bookings: Reserving accommodation, allocating surf instructors and local surf guides, preparing surf gear, and scheduling airport transfers.
  • Guest Communication: Providing customer service, confirming dates, answering itinerary inquiries, and sending real-time updates via Email or WhatsApp.
  • Safety & Camp Management: Tailoring surf sessions to experience levels, managing group sizes, and addressing safety requirements.
  • Legal & Regulatory Compliance: Fulfilling Moroccan legal requirements for guest registration in tourist accommodation facilities.
  • Site Performance: Monitoring website health, improving page layouts, and preventing spam or fraudulent inquiries.

3. Legal Bases for Processing

For visitors and guests visiting from the European Economic Area (EEA), the UK, and jurisdictions with equivalent data privacy regulations (such as GDPR and Moroccan Law No. 09-08), we process your data based on:

  • Contractual Necessity: Processing required to prepare, finalize, and execute your package reservation.
  • Legitimate Interests: Running our everyday operations, answering customer inquiries, and safeguarding our web systems.
  • Legal Obligation: Maintaining accounting, tax, and local tourist accommodation registries.
  • Consent: Where you explicitly consent to communications or specific third-party tracking cookies.

4. Communication via WhatsApp

We use WhatsApp to facilitate quick, flexible communication regarding surf packages, airport pickups, spot conditions, and schedule changes.

  • By submitting your WhatsApp number through our booking or contact forms, you acknowledge and agree that our team may contact you via WhatsApp regarding your inquiry or trip.
  • All communications through WhatsApp are subject to WhatsApp’s own Terms of Service and Privacy Policy. We never sell, rent, or distribute your phone number to third-party advertisers.

5. Sharing & Disclosure of Information

We treat your personal information confidentially. We only share information with third parties under strict operational parameters:

  • Core Operations Team: Camp staff, surf coaches, and transport drivers who need your name, dates, and package details to organize your stay.
  • Service Providers: Secure cloud infrastructure hosts, website analytics platforms, and email delivery services that help us run our web operations.
  • Statutory Authorities: Moroccan tourism or security authorities when mandated by official lodging registration laws.

6. International Data Transfers

Our operations, surf camp facilities, and core staff are based in Morocco. When you contact us or book a trip through our website from outside Morocco, your information will be transferred to, processed, and maintained on systems accessible to our Moroccan management team. We take appropriate steps to ensure your data receives adequate security safeguards regardless of location.

7. Data Retention

  • Booking & Financial Records: Retained for the statutory period required by Moroccan tax and hospitality business regulations (typically 5 to 10 years).
  • General Inquiries: Inquiries that do not lead to an active reservation are retained for up to 12 months for follow-up support before being permanently deleted or anonymized.
  • Analytics Records: Retained in aggregated, anonymized formats according to standard tracking lifecycle periods.

8. Cookies and Tracking Technologies

Our website uses cookies (small data files placed on your device) to facilitate site functionality, protect form security, and gather aggregated performance metrics. You can adjust your browser settings to reject cookies or prompt you before accepting them; however, some site features or form behaviors may be restricted if cookies are disabled.

9. Your Rights

Depending on your jurisdiction, you have certain rights regarding your personal information, including:

  • Access: The right to request a copy of the personal information we hold about you.
  • Rectification: The right to have inaccurate or incomplete data corrected.
  • Erasure: The right to request the deletion of your personal records, subject to ongoing legal or regulatory obligations.
  • Restriction & Objection: The right to object to or request restrictions on certain types of processing.

To exercise any of these rights, please contact our team using the details provided below.

10. Data Security

We employ appropriate technical and organizational safeguards (including SSL/TLS encryption across all form submissions) to protect your personal details against unauthorized access, loss, misuse, or alteration.

11. Third-Party Websites

Our website may contain links to external resources, such as marine forecast platforms, mapping services, or social networks. We are not responsible for the privacy practices, content, or data collection policies of third-party platforms.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect updates in our operational services, technologies, or relevant laws. Any changes will be published directly on this page with an updated “Last Updated” date.

13. Contact Information

For questions, data access requests, or information regarding this Privacy Policy, please contact us at:

  • Entity: Morocco Smos
  • Website: moroccosmos.com
  • Email: [email protected]
  • Location: Taghazout / Agadir Region, Morocco
  • WhatsApp / Phone: +212 [Insert Phone Number]
€60 / personne
Private lesson for 2 hours

A two-hour session with a coach all to yourself. Whether it’s your first time on a board or you want to work on something specific, like catching green waves, turning or reading the ocean, the lesson is built around you.

We start on the beach with a short warm-up and safety talk, then spend most of the time in the water with tips after every wave.

Surfboard and wetsuit are included. The exact time is confirmed 24 hours before, to match the best waves and conditions.

€95 / personne
Full Day Coaching

Enjoy a hassle-free surf day: transport included, a guided morning group lesson, a tasty packed lunch, and a free surf session in the afternoon.

Our passionate coaches take you to the best spots suited to your level (2 to 5) so you can progress while having fun in the waves.

This experience is open to children aged 12 and up with an adult, and solo from age 15.

Spots are subject to availability and must be booked at least 48 hours in advance, pending confirmation by our team. The exact start time will be confirmed 24 hours prior to ensure optimal wave conditions and your safety.

€40 / personne
private lesson for 2 hours

A two-hour session with a coach all to yourself. Whether it’s your first time on a board or you want to work on something specific, like catching green waves, turning or reading the ocean, the lesson is built around you.

We start on the beach with a short warm-up and safety talk, then spend most of the time in the water with tips after every wave.

Surfboard and wetsuit are included. The exact time is confirmed 24 hours before, to match the best waves and conditions.

Contact Details